ORDER PROCESSING | SHIPPING | RETURNS | HAIR CARE

EBOYNE’ ROYALE LUXURY VIRGIN & RAW HAIR

Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.

Order Processing
Orders are processed Monday-Friday. Orders are not processed on weekends and holidays. Products in the Eboyne’ Royale Luxury Hair Collection ship within 5-7 business days, (shipping time may vary if you order during a sale and can take up to 10 business days.) SIGNATURE IS REQUIRED FOR DELIVERY.

Payment
Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law. Your billing and shipping address must match in order to complete a transaction on this site.

Shipping Policy
All orders within the US are shipped via USPS with receipt confirmation and insurance. It takes approximately 5-7 business days for orders to be delivered. Orders will be shipped once payment is confirmed and cleared. International orders typically take up to 10-15 business days for delivery and are shipped via FedEx (Orders to Canada ship via USPS Express). Eboyne’ Royale reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.

Refund & Exchange Policy
All sales are FINAL. No refund or exchange. NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, LACE FRONTALS & FULL LACE WIGS THEY CAN NOT BE EXCHANGED OR REPLACED. We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is truly defective and unusual, we want to hear from you. If you have received any product that is defective you must contact us within 14 calendar days from the date of purchase. Although no refunds are permitted, we will address the quality issue at once. A Customer Service Representative will provide the customer with instructions for the return of ALL of the product in question. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If Eboyne’ Royale verifies and agrees that the product is defective in any way, Eboyne’ Royale will then exchange or replace the item. If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Eboyne’ Royale will cover the cost of shipping the exchanged/new item back to the customer if priority shipping is selected. If Eboyne’ Royale does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without an exchange of product. NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, LACE FRONTALS , FULL LACE WIGS THEY CAN NOT BE EXCHANGED OR REPLACED.

Limitation of Liability
Eboyne’ Royale does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Eboyne’ Royale will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Eboyne’ Royale is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of.

Shipping Policy
All orders are shipped via USPS with receipt confirmation. It takes approximately 5-7 business days for orders to be delivered after the order processing timeframe for the product in question. Orders will be shipped once payment is confirmed and cleared. International orders typically take approximately 10-15 business days for delivery and shipped via USPS as well, unless otherwise stated by the customer. Eboyne’ Royale reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order. If you have tracked your package and there is a discrepancy in delivery information, or it has been lost in transit please call us immediately. We will contact USPS right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost, a replacement will be sent. Errors and Shipment Delays - We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified timeframe promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 3 business days of the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product or refund your money. However, the incorrect products must be returned to our office prior to re-shipping of products.

International Shipments
All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you've placed your order, you will be contacted by Customer Service to provide this information. International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments.  .